Membership Agreement – Terms of Use

Last Updated: August 2025

These Terms of Use (“TOU”) form part of your Membership Agreement with Collective Coworking Holdings dba CTRL Collective (“we,” “us,” “our”). By signing your Membership Form, you agree to these Terms and our Community & Facility Rules.

1. Definitions

  • Member / You – The company or individual listed on the Membership Form.

  • Premises – Any of our office locations where we provide services.

  • Fellow Member – Any other paying member.

  • Authorized User – Anyone you designate in writing to use your membership benefits.

  • Membership Agreement – These Terms of Use, your Membership Form, Community & Facility Rules, and our Internet Policy.

2. Services Provided

Depending on your membership plan, you may have access to:

Services are personal to you and may not be transferred, assigned, or shared with non-members.

3. Your Commitments

You represent that you:

  • Have legal authority to enter into this agreement

  • Will ensure all Authorized Users follow these Terms and the Community Rules

  • Will follow all applicable laws while using our services

4. Use of the Premises & Services

When using our spaces and services, you and your Authorized Users must NOT:

  • Engage in harassment, abuse, or unlawful activity

  • Infringe intellectual property rights

  • Damage property or cause disruption

  • Bring pets unless legally permitted

  • Interfere with other members’ access or enjoyment of the space

We may reassign you to a different office or desk if needed.
All Authorized Users must be approved in writing and kept up to date.

5. Payment Terms

  • Membership fees are due monthly in advance, on the 1st of each month.

  • Payments must be made via ACH, card, or approved method.

  • Late payments may incur a 10% late fee and/or suspension of services.

  • You’re responsible for applicable taxes and fees.

  • Discounts may be revoked if you breach this agreement.

6. Nature of Agreement

This agreement is not a lease. It does not give you tenancy rights. We are licensing you the right to use our space and services.

7. Confidentiality

You may have access to confidential information about us or other members. You agree to:

  • Keep such information private

  • Not disclose it to others without consent

  • Not use it in a way that could harm us or another member

8. Liability & Disclaimers

  • Services are provided “as is” without warranties of any kind.

  • We are not responsible for loss, theft, or damage to your property.

  • To the extent permitted by law, our total liability is limited to the total fees you’ve paid to us in the 12 months before a claim.

  • We are not liable for indirect, incidental, or consequential damages.

9. Termination

We may terminate this agreement immediately if:

  • You breach any term of this agreement

  • Fees remain unpaid

  • Your conduct harms the community or our operations

On termination, you must remove all personal property immediately. Any property left behind may be disposed of.

10. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses related to:

  • Your breach of this agreement

  • Your use of the services

  • Actions of your employees, contractors, or guests

11. Insurance

We carry liability insurance for our own operations, but not for your property. We recommend you carry your own business property and liability insurance.

12. Internet Use

We do not guarantee secure or uninterrupted internet access. You are responsible for protecting your devices and data.
Misuse of the network (e.g., illegal downloads, hacking) may result in immediate suspension.

13. Dispute Resolution

If we have a dispute:

  1. Mediation First – We will submit disputes to JAMS for mediation.

  2. Binding Arbitration – If mediation fails, disputes will be resolved by binding arbitration in Los Angeles, CA under JAMS rules.

  3. No Class Actions – Disputes will only be resolved on an individual basis.

14. Governing Law

This agreement is governed by the laws of the State of California. Venue for disputes is Los Angeles County.

Community & Facility Rules

We want our spaces to be collaborative, professional, and respectful. By using our services, you agree to:

General Conduct

  • Treat others with respect — no harassment, discrimination, or disruptive behavior.

  • Keep your workspace and common areas clean.

  • Be mindful of noise levels.

  • Guests must be accompanied by a member and follow all rules.

  • Only paying members (or approved guests) may work from the space.

Facilities & Amenities

  • Book conference rooms in advance and clean up after use.

  • Kitchen: Clean up your dishes, label food, and avoid leaving expired items.

  • No overnight stays or cooking beyond designated appliances.

  • Keep signage professional and within size limits.

  • Do not use our name, address, or images of the building for marketing without permission.

Security & Access

  • Access cards/keys are non-transferable.

  • Report lost access cards immediately; replacement fees may apply.

  • Close and lock doors after hours.

  • Follow all safety and evacuation procedures.

Prohibited Items & Activities

  • No smoking, vaping, illegal substances, or hazardous materials.

  • No animals unless permitted by law.

  • No heavy or disruptive equipment without approval.

Parking (If Provided)

  • Park only in designated areas.

  • Follow all posted rules.

  • We are not responsible for vehicle loss or damage.

Failure to follow these rules may result in termination of your membership.

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